Question 1

What industries do you specialize in?

Accepted Answer

Government, banking, healthcare, education, retail, telecom, logistics and manufacturing — with dedicated practice leads per vertical.

Question 2

Do you work outside Jordan?

Accepted Answer

Yes. We deliver programs across the MENA region and in 22 countries worldwide.

Question 3

How long does a typical engagement take?

Accepted Answer

Discovery is 2–4 weeks. Most implementation programs run 3–9 months, delivered in agile sprints.

Question 4

Do you offer fixed-price contracts?

Accepted Answer

Yes, for scoped work. For evolving products we recommend a time-and-materials or capped model.

Question 5

Can you build on top of our existing systems?

Accepted Answer

Absolutely — we routinely integrate with SAP, Oracle, Salesforce, Microsoft 365, and legacy in-house systems.

Question 6

Do you provide 24/7 support?

Accepted Answer

Yes. Our managed-services team runs a follow-the-sun SLA-backed support model.

Question 7

Are you ISO 27001 certified?

Accepted Answer

Yes. We maintain ISO 27001 and align programs with ISO 9001, SOC 2 principles and local regulations.

Question 8

Can you host solutions in our data center?

Accepted Answer

Yes. We support cloud, on-prem and hybrid deployments — including sovereign clouds.

Question 9

Do you have Arabic-speaking teams?

Accepted Answer

All client-facing teams are fully bilingual in Arabic and English.

Question 10

How do you handle data protection?

Accepted Answer

We follow ISO 27001 controls, data-residency requirements and GDPR-style privacy patterns by default.

Question 11

What is your AI approach?

Accepted Answer

We combine open models, commercial APIs and custom fine-tuning — always with human-in-the-loop governance.

Question 12

Do you offer training?

Accepted Answer

Yes — we run tailored enablement programs for client engineering, security and business teams.

Question 13

Can you help with cloud cost optimization?

Accepted Answer

Yes. Our FinOps practice averages 28% cloud-cost reduction in the first 90 days.

Question 14

What technologies do you use?

Accepted Answer

React, Next.js, Node.js, .NET, Java, Python, Flutter, AWS, Azure, GCP, Kubernetes, and more.

Question 15

Do you provide UX research?

Accepted Answer

Yes — user research, service design and usability testing are part of our design practice.

Question 16

Can you sign NDAs and DPAs?

Accepted Answer

Standard practice on every engagement, including localized variants where required.

Question 17

Do you offer proof-of-concepts?

Accepted Answer

Yes — typical PoCs run 3–6 weeks with a clear success metric agreed up front.

Question 18

How do you price AI projects?

Accepted Answer

PoC as fixed-price, production as retainer + per-use, adjusted per model economics.

Question 19

Can you help with compliance audits?

Accepted Answer

Yes — ISO 27001, PCI-DSS, HIPAA-aligned and local regulator readiness programs.

Question 20

How do we get started?

Accepted Answer

Book a 30-minute call through our contact page. We'll respond within one business day.

Questions we get from every CIO